VestaKart Account & Data Deletion

Instructions on how to request the deletion of your VestaKart account and associated personal data in compliance with Google Play Developer Policies.

Application Information

Application NameVestaKart

Android Package Namecom.vestakart.android

Official Contact[email protected]

1How to Request Account Deletion

You can delete your VestaKart account and all associated personal data using either of the two methods below:

Method A: Inside the VestaKart App

Recommended for active users

Open the VestaKart app on your Android device.
Tap the Profile tab on the bottom navigation bar.
Scroll down and select Account Privacy.
Tap Request Account Deletion.
Review the deletion notice and confirm your request.

Immediate confirmation will be shown inside the app.

Method B: Web / Email Request

If app is already uninstalled

If you have uninstalled the app or lost access to your device, you can submit a deletion request directly by completing the online request form below or sending an email to [email protected] with:

Subject: Account Deletion Request - VestaKart
Your registered 10-digit mobile number
Your registered full name (optional)

Verified within 7 business days.

Online Account Deletion Request Form

Enter your registered account information to initiate the verification and deletion process:

2Data Types Deleted vs. Retained

In compliance with Google Play's User Data policy and applicable Indian data protection laws, here is a detailed breakdown of what happens to your data:

Data That Will Be Permanently Deleted

✕Account Profile: Full Name, Email, Profile Avatar, and registered Mobile Number.
✕Saved Addresses: All home/work delivery locations, street names, and GPS coordinates.
✕Authentication Records: Active JWT sessions, login tokens, and device identifiers.
✕Push Tokens: Firebase Cloud Messaging (FCM) registration tokens.
✕Preferences & Cart: Current cart items, wishlist, and localized store browsing cache.

Data Retained for Legal Compliance

✓Financial & GST Invoices: Completed order invoices and tax records must be retained under the Indian Goods and Services Tax (GST) Act and Companies Act for up to 7-8 years.
✓Security & Fraud Prevention: Anonymized transaction hashes and audit logs retained for up to 180 days to resolve chargebacks and fraud inquiries.
✓Anonymized Analytics: Aggregated, non-personally identifiable sales volume metrics without user references.

Retention Periods and Processing Timeline

Processing Window: Once submitted, your deletion request will be verified by matching your registered phone number. Verification and full database deletion of personal data are completed within 7 to 30 days.

Irreversibility: Once deletion is finalized, your account cannot be recovered, and all loyalty coins or saved cart items will be permanently erased.

Need Assistance? You may contact our Data Protection and Grievance Officer directly at [email protected] for any inquiries regarding your personal data.